This error is present during the enrollment process and means that the phone number you entered does not match the phone number we have on file. If you have an alternative phone number, you can try again. If you would like to update your phone number in our system or need other assistance, please contact us at 865-482-4343.

*If you get a digital banking error, it's extremely helpful for our onsite and programming team to have a screenshot of the error you've received. This allows us to better understand the error and what was happening at the time the error occurred.*