Frequently Asked Questions
Neville Howell was born in Knoxville, TN, and except for military service, has been a life-long resident of the area. He attended the University of Tennessee (UT) in Knoxville, graduating from the College of Engineering with a Bachelor of Science in Engineering Science and Mechanics. While at UT, he was a cadet in the Air Force Reserve Officer Training Corps (ROTC) and upon graduating, was commissioned as a Second Lieutenant in the United States Air Force. After leaving active duty in the Air Force, Neville was hired at the K-25 Plant in Oak Ridge, TN, as a mechanical design engineer and while there obtained his Professional Engineer’s license. After five years at the K-25 plant, he was transferred to the Y-12 facility where his first assignment was as a Product Engineer. He then had a series of assignments including department head, project manager, and program manager. For the last 8 years of his career, Neville was a section manager in the Y-12 Development organization. Neville married Sherri Gardner Howell, a columnist, and later, an assistant managing editor, for the Knoxville News-Sentinel. They had two children and were blessed with four grandchildren. Community related, Neville was a member of the Tennessee Jaycees and served as president of the Farragut chapter. For approximately 15 years, he was heavily involved in youth soccer and served as an officer in the Smoky Mountain Soccer Club. He supported his wife, Sherri, in many of her civic activities that included Chairperson of the Blount County United Way Campaign, the Pellissippi State Community College Foundation, and many others. Neville retired in 2014 from Y-12, after 40 years of employment. Currently, his most passionate hobbies are golf and travelling.
A member of the credit union for 35 years, Daniel Hoag is a retired Federal employee who worked for the Department of Energy for 34 years. He was in a senior leadership position at the Y-12 Site Office for over 20 years and served in a Senior advisory position at the ORNL Site Office for over 7 years. During his Federal career, he served in many leadership advisory capacities in support of advancing the NNSA and Office of Science missions. He routinely participated in numerous senior level committees and teams and collaborated with other professionals within the DOE system to strengthen and improve policies and processes within the Department of Energy. Since retirement, Daniel has provided some consulting services to the Oak Ridge National Laboratory high speed computing projects to aid in successful completion of important mission critical projects. Daniel has lived in the Farragut community for over 35 years and has been active in the CBFO softball organization, is currently a member of Grace Lutheran Church, and enjoys outdoor activities such as golf and boating.
A member of the credit union since 2025, Nancy works as a Payroll Specialist at ORAU in Oak Ridge and has been at her job for 33 years. She has coached baseball in Oak Ridge and Clinton, where she was the Director over t-ball for over 10 years. She likes spending time with her family and has thirty grandchildren and great-grandchildren.
The William J. Wilcox, Jr. K-25 Interpretive Center, located at 750 Enrichment St, Kingston, TN 37763
Printed copies of our Annual Report will be available during the Annual Meeting. Digital copies of our Annual Report will be available on this page - mymembersfirst.org/79am - roughly one week before the in-person meeting.
If your wallet has been lost or stolen, take the following actions:
- Call the three major credit reporting agencies (Equifax: 1-800-525-6285, Experian: 1-888-397-3742 and Trans Union: 1-800-680-7289) and ask them to immediately place a Fraud Alert on your name and Social Security number. The alert means any company that checks your credit knows your information was stolen and they have to contact you by phone to authorize new credit.
- Notify the SSN national fraud hotline at 1-800-269-0271.
- Cancel your credit cards.
- File a police report the same day, if at all possible, in the jurisdiction where your wallet was stolen.
For any accounts specific to TN Members 1st FCU:
- Contact the credit union and a Member Service Representative will be happy to assist you with options that best fit your situation. Sometimes, we can simply get you a new card, other times, it's best to close the compromised account and open a new account. As of February 2024, both of our branch locations are equipped to print contactless cards available to members in a matter of minutes.
- Log in to your digital banking and click ‘Support’ on the left-hand navigation menu for customer service and fraud support phone numbers. If you don’t have digital banking, please contact the credit union.
Mobile deposit is available for all eligible checking accounts, but you must enroll first. Mobile deposit can only be done through the mobile app.
- Log in
- Select Deposit under your checking account OR select Deposit Check from the slideout menu in the mobile app
- Click Enroll Account and go through the sign-up steps
- Once your request has been processed and approved, tap Deposit a Check
- Enter the check amount
- Tap Continue
- Select the account to deposit to
- Take a picture of the front of the check and tap continue
- Take a picture of the back of the check and tap continue
- Verify the information and tap Submit
You can change your username or password at any time in digital banking. To change username:
- Log in
- Select your username icon in the top right corner or menu in mobile banking
- Select Settings and then select the 'Security' option on the left side menu
- In the 'Username' field select 'Edit'
- Enter your current password when prompted
- Change your username and select 'Save'
To change password:
- Log in
- Select your username icon in the top right corner or menu in mobile banking
- Select Settings and then select the 'Security' option on the left side menu
- In the 'Password' field select 'Edit'
- Enter your existing password, and then enter a new password
- Select Save
You can update your phone number, email address, or primary address in digital banking.
- Log In
- Click on the User Profile icon and click Settings
- Click Edit next to your phone, email, or address
- Verify your password
- Edit your contact information
- Click Save
Phone and email updates will happen immediately. All address updates will be reviewed by a member service representative and you may be contacted for additional information.
First, try clearing your browser's cache. This process will be different for each individual's unique device. If you have tried to clear your cache and cannot log in, contact the credit union at 865-482-4343.
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