Frequently Asked Questions
TORCH opened its doors in January 2013 as the only comprehensive homeless service in Anderson County, TN.
Because there is no shelter in the county, TORCH operates the Housing First model. Efforts are made to find affordable, sustainable housing as quickly as possible. If extra financial assistance is needed after an address is established and a client qualifies an agreement may be made to assist for a predesigned amount and/or time. We call that plan “Shelter in the Future Home” and find it a much more cost-effective way to assist those we house in reaching self-sufficiency. The first step in future success is establishing a permanent address.
Big Brothers Big Sisters of East Tennessee has been transforming the lives of children since 1970. A member agency of the oldest and largest youth mentoring organization in the United States, consisting of more than 350 agencies nationwide, Big Brothers Big Sisters of East Tennessee has a mission to create and professionally support one-to-one mentoring relationships that ignite the power and potential of youth in our area.
United Way of Anderson County improves lives by mobilizing the caring power of our community to advance the common good by focusing on Youth Development, Self-Sufficiency, and Senior & Health Services—the building blocks for a good life and strong community.
Since 1979, Roane State Foundation has been on a mission to strengthen communities and eliminate barriers to student success. With help from donors and other community partners, the Foundation provides financial support to students and programs on nine Roane State campuses across ten counties of East Tennessee. Foundation initiatives to support Roane State students and communities include annual student scholarships; professional development opportunities for RSCC faculty and staff; institutional facilities and equipment for Roane State Community College; funding for RSCC academic programs, athletics, and more; and community programs that fuel student growth.
Girls Inc. of Tennessee Valley is a non-profit organization dedicated to inspiring and empowering girls aged 6-18 in the Tennessee Valley region. We provide evidence-based programs that focus on science, technology, engineering, and math (STEM), financial literacy, healthy living, and violence prevention. Our mission is to ensure that all girls have the opportunity to grow and learn in a supportive environment that helps them understand their value, potential, and rights.
Our research-based programs are delivered in a dynamic and engaging manner that makes learning fun and effective. We are also committed to advocacy work, striving for policy and culture change that can support equal opportunities for girls and women. The overall goal of Girls Inc. of Tennessee Valley is to build strong, smart, and bold girls who can positively contribute to society.
Pay By Mail
Payments can be mailed to the address below:
Tennessee Members 1st FCU
PO Box 6828
Oak Ridge, TN 37831
Pay By Phone
Loan payments can be made over the phone by calling 865-482-4343.
From a TN Members 1st FCU Account
For a Bill/Payment Outside of TN Members 1st
You can set up payments directly from your Tennessee Members 1st FCU account using the Bill Pay feature in Digital Banking. Payments set up through Bill Pay can be one-time or recurring. Once logged in to your Digital Banking, click Bill Pay in the top navigation for specific Bill Pay information, FAQs, and to set up your payment(s).
For a TN Members 1st Loan Payment
You can transfer from your TN Members 1st account to a TN Members 1st Loan using the Transfer feature in Digital Banking. Transfers set up through digital banking can be one-time or recurring. Once logged in to your Home Banking, click ‘Transfers’ in the main navigation to set up specific transfers.
From a non-TN Members 1st FCU Account
You can make a one-time or recurring payment using a debit card or electronically using your account and routing numbers (which can be found on the bottom of your checks) with our Online Payment Portal.
If your wallet has been lost or stolen, take the following actions:
- Call the three major credit reporting agencies (Equifax: 1-800-525-6285, Experian: 1-888-397-3742 and Trans Union: 1-800-680-7289) and ask them to immediately place a Fraud Alert on your name and Social Security number. The alert means any company that checks your credit knows your information was stolen and they have to contact you by phone to authorize new credit.
- Notify the SSN national fraud hotline at 1-800-269-0271.
- Cancel your credit cards.
- File a police report the same day, if at all possible, in the jurisdiction where your wallet was stolen.
For any accounts specific to TN Members 1st FCU:
- Contact the credit union and a Member Service Representative will be happy to assist you with options that best fit your situation. Sometimes, we can simply get you a new card, other times, it's best to close the compromised account and open a new account. As of February 2024, both of our branch locations are equipped to print contactless cards available to members in a matter of minutes.
- Log in to your digital banking and click ‘Support’ on the left-hand navigation menu for customer service and fraud support phone numbers. If you don’t have digital banking, please contact the credit union.
TN Members 1st FCU has two physical branch locations, one in Oak Ridge and one in Knoxville. Our Drive Thru and lobby hours vary by day and branch location. The best way to find the most up-to-date credit union location and hours information is by visiting mymembersfirst.org/contact or clicking 'Locations' at the top of any screen.
We have partnered with one of the nation’s most trusted names in Identity Theft Protection to provide our members with a comprehensive Identity Theft Research, Remediation and Recovery Service. Members automatically receive basic coverage of Fully Managed Recovery Services; however, opportunities for additional coverage are available. As a member of TN Members 1st, your fully Managed Identity Theft Recovery Services cover all types of identity fraud, even if it is not related to your accounts with us! This could include credit or debit card fraud; tax, employment, benefits, or medical fraud; government documents; and any other identity fraud recognized by the Federal Trade Commission. If you suspect identity theft for any reason, know there is a professional standing by to analyze your unique situation, develop a plan of action, and work with you one-on-one to restore your identity to pre-theft status. Visit your local branch, send us a digital banking message, or give us a call at 865-482-4343 to let us know if you suspect identity theft.
If you feel you have been a victim of identity theft you can also contact the FTC’s Identity Theft Hotline toll-free at 1-877-IDTHEFT (438-4338); by mail: Identity Theft Clearinghouse, Federal Trade Commission, 600 Pennsylvania Avenue, NW, Washington, DC 20580; or online.
No, we do not exchange foreign currency.
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