Frequently Asked Questions
Linda McBrearty has more than 30 years of experience supporting senior level executives with a full range of communications strategies, products, and a history of proven success. As a Public Affairs Officer for the National Science Foundation (NSF), Linda’s focus areas were Artificial Intelligence, Quantum Computing and Smart Cities. Prior to NSF, she managed a robust, award-winning communications program for the DHS Homeland Security Information Network serving over 95,000 first responders, law enforcement and intelligence analysts nationwide. For nearly six years, Linda served as District Director for the Third Congressional District where she was responsible for constituent outreach, public relations, and monitored appropriations for federal facilities. A native of Oak Ridge, TN, Linda attended the University of Tennessee and graduated with a BA from Tusculum College. She enjoys supporting the American Museum of Science and Energy (AMSE) and is an active volunteer with the Knoxville Ronald McDonald House. Linda has served on the TN Members 1st FCU board since 2022 and desires to continue her service on the Board and to the credit union.
As an East Tennessee native, Gilbert enjoys building relationships and helping to improve educational opportunities for those in our region. A Tennessee Members 1st member since early 2024, he would welcome the opportunity to serve the credit union that helped him and his family. Joey lives in Knoxville with his wife, Jamie, and their two children. You can probably catch him and his family cheering on the Tennessee Vols, going camping, or hanging out in downtown Knoxville.
Cathie Burgin has been a member of the Credit Union for thirty years. She retired from the Department of Energy where she worked as an analyst for the Planning and Budget Division of the Department of Energy’s (DOE’s) Oak Ridge Office; the National Nuclear Security Administration; and as an auditor for the DOE’s Inspector General’s office. She served several years as President of the Oak Ridge Chapter of Federally Employed Women and encouraged diversity throughout her career. Cathie is involved in the Knoxville community and is excited to bring her experience to the TN Members 1st Board of Directors.
Gary Beckner has been a member of the credit union since coming to work for DOE Oak Ridge in 1989 and offers accounting and managerial experience and joined the Board of Directors in 2012. Gary retired from his position as Senior Staff Accountant with the Oak Ridge Financial Service Center (formerly Finance Division) on December 31, 2021, ending 38 years of Federal service, 6 years at TVA and 32 years at the Department of Energy. Over the years, Gary has worked in accounting operations with travel, reporting, and financial systems with the Oak Ridge Chief Financial Officer Organization. Duties have also included serving as liaison on accounting issues between the Oak Ridge National Laboratory and DOE. While with the Financial Evaluation and Accountability Division (FEAD), he conducted reviews of contractor and Federal activities. Prior to joining DOE, Gary was an auditor with the Tennessee Valley Authority and TVA Inspector General, Knox Federal Saving and Loan (Vice President and Controller), and McDonald’s Restaurants (assistant Manager in both Knoxville and Oak Ridge). Gary has a Bachelor’s of Science in Business Administration (Accounting) and Masters of Accountancy from the University of Tennessee. He is a Certified Public Accountant (currently inactive). Gary attends Lonsdale United Methodist Church where he currently serves as treasurer. Gary resides in West Knoxville and is a member of the Tennessee Society of CPAs.
Yes, members will be utilizing voice votes during specific portions of the Annual Meeting, including our Board of Directors election.
Pay By Mail
Payments can be mailed to the address below:
Tennessee Members 1st FCU
PO Box 6828
Oak Ridge, TN 37831
Pay By Phone
Loan payments can be made over the phone by calling 865-482-4343.
From a TN Members 1st FCU Account
For a Bill/Payment Outside of TN Members 1st
You can set up payments directly from your Tennessee Members 1st FCU account using the Bill Pay feature in Digital Banking. Payments set up through Bill Pay can be one-time or recurring. Once logged in to your Digital Banking, click Bill Pay in the top navigation for specific Bill Pay information, FAQs, and to set up your payment(s).
For a TN Members 1st Loan Payment
You can transfer from your TN Members 1st account to a TN Members 1st Loan using the Transfer feature in Digital Banking. Transfers set up through digital banking can be one-time or recurring. Once logged in to your Home Banking, click ‘Transfers’ in the main navigation to set up specific transfers.
From a non-TN Members 1st FCU Account
You can make a one-time or recurring payment using a debit card or electronically using your account and routing numbers (which can be found on the bottom of your checks) with our Online Payment Portal.
If your wallet has been lost or stolen, take the following actions:
- Call the three major credit reporting agencies (Equifax: 1-800-525-6285, Experian: 1-888-397-3742 and Trans Union: 1-800-680-7289) and ask them to immediately place a Fraud Alert on your name and Social Security number. The alert means any company that checks your credit knows your information was stolen and they have to contact you by phone to authorize new credit.
- Notify the SSN national fraud hotline at 1-800-269-0271.
- Cancel your credit cards.
- File a police report the same day, if at all possible, in the jurisdiction where your wallet was stolen.
For any accounts specific to TN Members 1st FCU:
- Contact the credit union and a Member Service Representative will be happy to assist you with options that best fit your situation. Sometimes, we can simply get you a new card, other times, it's best to close the compromised account and open a new account. As of February 2024, both of our branch locations are equipped to print contactless cards available to members in a matter of minutes.
- Log in to your digital banking and click ‘Support’ on the left-hand navigation menu for customer service and fraud support phone numbers. If you don’t have digital banking, please contact the credit union.
TN Members 1st FCU has two physical branch locations, one in Oak Ridge and one in Knoxville. Our Drive Thru and lobby hours vary by day and branch location. The best way to find the most up-to-date credit union location and hours information is by visiting mymembersfirst.org/contact or clicking 'Locations' at the top of any screen.
We have partnered with one of the nation’s most trusted names in Identity Theft Protection to provide our members with a comprehensive Identity Theft Research, Remediation and Recovery Service. Members automatically receive basic coverage of Fully Managed Recovery Services; however, opportunities for additional coverage are available. As a member of TN Members 1st, your fully Managed Identity Theft Recovery Services cover all types of identity fraud, even if it is not related to your accounts with us! This could include credit or debit card fraud; tax, employment, benefits, or medical fraud; government documents; and any other identity fraud recognized by the Federal Trade Commission. If you suspect identity theft for any reason, know there is a professional standing by to analyze your unique situation, develop a plan of action, and work with you one-on-one to restore your identity to pre-theft status. Visit your local branch, send us a digital banking message, or give us a call at 865-482-4343 to let us know if you suspect identity theft.
If you feel you have been a victim of identity theft you can also contact the FTC’s Identity Theft Hotline toll-free at 1-877-IDTHEFT (438-4338); by mail: Identity Theft Clearinghouse, Federal Trade Commission, 600 Pennsylvania Avenue, NW, Washington, DC 20580; or online.
No, we do not exchange foreign currency.
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