FAQs

Members are not automatically enrolled in Remote Deposit Anywhere. You must request enrollment in Remote Deposit Anywhere through your digital banking. Members must have their full name, phone number, address, and email address on file in order to be eligible for Remote Deposit Anywhere. If any of this contact information is missing from your account, your enrollment request will be denied. To enroll:

• Log in to digital banking.
• Click on 'Remote Deposits' in the main left-hand navigation menu or on the 'Deposit' tile at the top of your dashboard (only available in the mobile version of digital banking).
• Select the account(s) you wish to enroll in Remote Deposit Anywhere. Please keep in mind that only certain accounts are eligible for this service.
• Our Member Service staff will review your enrollment.
• You will receive a message via digital banking that states your Remote Deposit Anywhere Enrollment has been accepted or denied.

Remote Deposit Anywhere enrollment will be automatically denied if you have not been a member for over 30 days. Not all accounts and/or members are eligible for Remote Deposit Anywhere. You are welcome to resubmit enrollment for Remote Deposit Anywhere at any time. Contact our Member Service Department at 865-482-4343 if you have questions about your Remote Deposit Anywhere eligibility.

Mobile deposit limits are based on the type of checking account you have. These limits include a daily dollar amount and number of items deposited daily. If you have specific questions, contact the credit union at 865-482-4343.

Mobile deposit is available for all eligible checking accounts, but you must enroll first. Mobile deposit can only be done through the mobile app.

• Log in
• Select Deposit under your checking account OR select Deposit Check from the slideout menu in the mobile app
• Click Enroll Account and go through the sign-up steps
• Once your request has been processed and approved, tap Deposit a Check
• Enter the check amount
• Tap Continue
• Select the account to deposit to
• Take a picture of the front of the check and tap continue
• Take a picture of the back of the check and tap continue
• Verify the information and tap Submit

As an important regulation reminder for members using Remote Deposit, please remember to endorse the back of the check with:

• For Mobile Deposit only @TNMFCU
• Your account number
• The deposit date
• Your signature

If this information is not present, your deposit may be delayed or unable to process. Visit your local branch or contact us at 865-482-4343 if you have questions regarding Remote Deposit Anywhere endorsement requirements.

You should retain the check for seven days after the deposit has posted to your account. After that time, you may shred it.