FAQs

Our updated Audio Access system went live on Tuesday, September 24, 2024. You will want to dial the updated toll-free number - 866-228-8884 - to reach Audio Access. 

For Audio Access, dial 866-228-8884 from any phone.

Once our updated Audio Access is live, you will want to dial the updated toll-free number - 866-228-8884 - to reach Audio Access. Previously published phone numbers will redirect to the updated phone number for a short time after the launch of the updated system.

With our updated Audio Access system, you'll be able to: 

• Check account balances and history
• Immediate funds transfers
• Make a payment to a TN Members 1st FCU loan
• Card Maintenance
• Get contact information for TN Members 1st FCU

For security and user experience purposes, some transactions aren't able to be completed over Audio Access. For transactions that may be a bit more complex or need additional verification, we suggest using digital banking on mymembersfirst.org. If you haven't enrolled in digital banking, you can self-enroll by visiting mymembersfirst.org and clicking on the 'Online Banking' button in the top right-hand corner of the screen. This will load a new page that will prompt you to put in login information or select 'First time user? Enroll now.' You'll be asked for your social security number, member number, email, and phone number. Your information must match what is on file at the credit union for your enrollment to be successful. You can also stop into your local branch or call the credit union at 865-482-4343 and one of our Member Service Representatives would be more than happy to help.

We have a number of digital access options that members can take advantage of:

• Digital Banking, including the TN Members 1st Mobile App: Access your account on a desktop, laptop, mobile phone or other internet accessible device with digital banking! Simply log in at go.mymembersfirst.org or by searching ‘TN Members 1st’ in your App or Play store. If you’re new to digital banking, you can enroll by selecting ‘First time here? Enroll now’ to begin the enrollment process.
• Remote Deposit: Available to eligible checking accounts after enrollment, remote deposit allows you to deposit checks by simply taking a picture with your mobile device! When using Remote Deposit, please make sure you have all endorsement requirements or your deposit may be delayed or unable to process.
• Bill Pay: Set up payments directly from your eligible Tennessee Members 1st FCU checking account using the Bill Pay feature in digital banking. Payments set up through Bill Pay can be one time or recurring. Once logged in to your digital banking, click Bill Pay in the top navigation for specific Bill Pay information, FAQs, and to set up your payment(s).
• eStatements: View, download, and print eligible account statements online, with more speed, security, and convenience than traditional printed statements! Contact your local branch at 865-482-4343 or send us a message via digital banking to get enrolled, today!
• Shared Branch Network: Access your TN Members 1st FCU account at over 5,000 branches and 30,000 surcharge-free ATMs across the country through the CO-OP Shared Branch & ATM Network. Shared Branching Opt-In is required to utilize this option.

When you call the Audio Access phone line - 866-228-8884 - you are connected to an unattended automated system. Live Member Service Representatives are not available by calling 866-228-8884. If you need to speak with a live person, you will need to call the main credit union phone number - 865-482-4343 - during posted branch lobby hours or by reaching out via conversations on digital banking. Digital banking messages are not an instant messaging or instant chat system. Digital banking messages are responded to as soon as possible, typically within 1 business day during regular, posted branch lobby hours.

Your access code will remain the same when you access the updated Audio Access system. The only exception to this is if your access code has expired. If your access code has expired, or you haven't used the system before and are setting up an access code for the first time, you will be prompted to enter a 4 to 15-digit number. If you need to reset your access code or set one up for the first time, note that access codes cannot start with 0. Your first number must be 1, 2, 3, 4, 5, 6, 7, 8, or 9. 

Regular updates to technology ensure we provide the best member experience. We know that change can be frustrating, especially when known numbers or systems change, and we appreciate you working with us as we update systems to better serve you. With our updated Audio Access system, the credit union: 

• Will be able to provide better member support when you have a question regarding a previous Audio Access call or transaction you made.
• Better aligns our digital access options to work in the best interest of our members. 
• Can more easily update you through Audio Access about upcoming events, activities, and important information.